1. Our Commitment

We believe in the value of this workshop and want every participant to feel confident in their purchase. If the workshop does not deliver on its promise, we want to make it right.

2. Refund Eligibility

Full refund — before Session 1

If you request a refund before the first live session begins, you are eligible for a full refund. Contact jasper@brandworxproductions.com before Session 1 to request this.

Satisfaction refund — within 48 hours of Session 1

If you attend Session 1 live and feel the workshop is not right for you, contact us within 48 hours of that session's end time. We will review your request and work with you toward a resolution, which may include a full or partial refund at our discretion.

No refund after Session 2

After Session 2 has taken place, we are unable to offer refunds. By this point, substantial content and tool access have been delivered.

3. Non-Refundable Situations

Refunds will not be issued if: you missed a session and did not watch the replay within a reasonable timeframe, you changed your mind after Session 2 or later, technical issues on your end prevented access, you violated the Acceptable Use Policy and were removed, or you are requesting a price difference after a sale period ends.

4. Workshop Cancellation by BrandWorx

In the unlikely event BrandWorx must cancel a workshop cohort before it begins, all registered participants receive a full refund. If postponed, participants may transfer to the rescheduled date or receive a full refund.

5. Cohort Transfers

Contact us at least 72 hours before Session 1 to discuss transferring your seat to a future cohort. Transfers are subject to availability and are granted once per purchase.

6. How to Request a Refund

Email jasper@brandworxproductions.com with subject line "Refund Request" and include your registration email and order number. We respond within 2 business days. Approved refunds are processed within 5–10 business days to your original payment method.